Terms and Conditions and End-User License Agreement (EULA)

1. Apple App Store and Google Play Store Mandatory Disclosures

To comply with the distribution requirements of the Apple App Store and Google Play Store, the following terms apply to your use of The Platform:

• Acknowledgment: You acknowledge that this Agreement is concluded solely between you and TrixMart, and not with Apple Inc. ("Apple") or Google LLC ("Google"). TrixMart, not Apple or Google, is solely responsible for The Platform and the content thereof.
• Scope of License: We grant you a limited, non-exclusive, non-transferable, revocable license to use The Platform on any Apple-branded or Android-branded products that you own or control, strictly as permitted by the Usage Rules set forth in the respective App Store Terms of Service.
• Maintenance and Support: TrixMart is solely responsible for providing any maintenance and support services with respect to The Platform. You acknowledge that Apple and Google have absolutely no obligation whatsoever to furnish any maintenance and support services for The Platform.
• Warranty and Product Claims: TrixMart is solely responsible for addressing any claims you or any third party may have relating to The Platform, including but not limited to: (i) product liability claims; (ii) any claim that The Platform fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. Apple and Google are entirely absolved of these responsibilities.
• Third-Party Beneficiary: You acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of this EULA. Upon your acceptance of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this EULA against you as a third-party beneficiary.

2. Intellectual Property and Software Restrictions

The underlying architecture of The Platform is proprietary. You are strictly prohibited from:

• Reverse-engineering, decompiling, or disassembling the compiled application binaries or the underlying source code.
• Utilizing automated data scraping, extraction tools, or participating in Distributed Denial of Service (DDoS) attacks against our servers.
• Creating derivative works, distributing unauthorized modified versions of the application, or utilizing the platform to infringe upon the copyright or intellectual property rights of others.

Prohibited Academic and Illicit Listings

Given the academic nature of our community, Sellers are strictly prohibited from listing items that facilitate academic dishonesty. This includes, but is not limited to, the sale of pre-written essays, thesis projects, stolen examination materials, or proxy-examination services. Furthermore, the sale of illicit substances, weapons, and counterfeit institutional merchandise is strictly forbidden and will result in an immediate, permanent ban.

Notice and Takedown: We operate a strict takedown policy. If we receive a valid notification of copyright infringement, we will expeditiously remove the infringing content and permanently suspend the accounts of repeat infringers.

3. Intermediary Status and Limitation of Liability

TrixMart operates exclusively as a digital intermediary. We provide the technological infrastructure (hosted via Supabase and AWS) to connect independent third-party Sellers with Buyers within academic communities.

• No Seller Liability: TrixMart is not a party to the actual sales transaction. The contract formed at the completion of a purchase exists solely between the Buyer and the Seller. TrixMart is not vicariously or strictly liable for unlawful user-generated content, defamatory reviews, or defective products listed by third-party Sellers.
• Indemnification: Sellers agree to fully indemnify and hold TrixMart harmless against any third-party claims, regulatory fines, or legal expenses arising from their product listings, digital storefronts, or failure to fulfill orders.

Escrow and Payout Clearing Period

To ensure marketplace integrity and buyer satisfaction, TrixMart utilizes a temporary fund-holding mechanism. All funds generated from a completed transaction are held in a pending escrow state for a mandatory clearing period of three (3) calendar days (72 hours) following the order completion. During this three-day window, the Buyer retains the right to inspect the goods and report any defects, non-delivery, or misrepresentation to initiate a dispute. If no dispute is formally lodged within this 72-hour period, the funds will be automatically cleared and released to the Seller's withdrawable wallet balance.

4. Consumer Rights, Returns, and Refunds (FCCPA Compliance)

In strict compliance with the Federal Competition and Consumer Protection Act (FCCPA) of 2018, TrixMart enforces the fundamental statutory rights of all Buyers.

• Prohibition of "No-Refund" Policies: Sellers on TrixMart are strictly prohibited from enforcing blanket "no-refund" policies.
• Right to Return Defective Goods: Buyers are legally entitled to return physical products and receive a full refund from the Seller if the product is found to be defective, unsafe, or materially fails to correspond to the digital description provided on The Platform.
• Timely Performance: If a Seller offers services, Buyers have the right to timely performance. Failure to complete services as agreed entitles the Buyer to a reasonable, proportionate refund.

5. Seller Obligations, KYC, and Cybersecurity

To protect our ecosystem from digital fraud and comply with the Cybercrimes (Prohibition, Prevention, etc.) Amendment Act of 2024, Sellers are subject to strict regulatory oversight:

• Identity Verification (KYC): Sellers must provide accurate legal identities. TrixMart reserves the right to mandate the biometric matching and real-time database verification of government-issued identification (such as the NIN or BVN) before granting storefront visibility.
• Fraud Prevention: Any manipulation or fraudulent exploitation of our payment technology gateways will result in immediate account termination, and the preservation of digital evidence (including IP addresses and traffic logs) for handover to national law enforcement and cybersecurity agencies.

Account Suspension and Financial Freezes

In the event that our automated risk algorithms or administrative personnel flag a Seller's account for suspected fraudulent activity, severe policy violations, or anomalous transaction patterns, TrixMart reserves the right to immediately suspend the account. Furthermore, to protect consumers and facilitate internal review, any pending wallet payouts and escrowed funds will be frozen for a period of up to ninety (90) days. This administrative hold allows us to conduct a comprehensive investigation, process necessary buyer chargebacks, and, if required, liaise with regulatory and law enforcement authorities. Upon the successful resolution of the investigation and exoneration of the Seller, all frozen, legitimate funds will be released.

6. Cloud Infrastructure and Force Majeure

The operational continuity of TrixMart relies on third-party cloud infrastructure and database providers.

Force Majeure: TrixMart shall not be held liable, nor be deemed to have defaulted under or breached this Agreement, for any delay or failure in performance resulting from causes beyond our reasonable control. This explicitly includes, but is not limited to: system downtime, AWS server failures, database rate-limiting, telecommunications breakdowns, internet service provider outages, and elements of nature.

These events automatically suspend our performance obligations and do not constitute a "frustration" of the contract.

7. Data Privacy and Account Deletion

Your use of The Platform is also governed by our Privacy Policy, which is aligned with the Nigeria Data Protection Act (NDPA) 2023. You retain the right to request the deletion of your account at any time via the application settings. Please note that while public profile data will be removed, specific financial transaction ledgers and KYC artifacts may be retained securely offline for up to ten (10) years to comply with national Anti-Money Laundering (AML) statutory retention mandates.

Prerequisites for Account Deletion

While you retain the right to request account deletion, this action is strictly contingent upon the resolution of all active contractual obligations. Users may only initiate a permanent account deletion if:

• Buyers: Have no pending, unfulfilled, or actively disputed orders.
• Sellers: Have successfully fulfilled all active orders, resolved any open buyer disputes, and successfully withdrawn all cleared funds from their platform wallet.

The Platform's system will automatically block and reject any account deletion request until all active orders and financial obligations are fully resolved.

8. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the Nigerian courts.

Mandatory Internal Mediation

Before initiating any formal legal proceedings, Users agree to first attempt to resolve any disputes arising from Platform transactions through TrixMart's internal support channels. Upon filing a formal dispute, TrixMart will act as a neutral mediator for a period of up to fourteen (14) days to facilitate an amicable resolution between the Buyer and Seller. Only after this internal mediation period has been exhausted may a User pursue external legal remedies.

9. Prohibited Goods and Services

Sellers are strictly prohibited from listing, selling, or facilitating the exchange of the following age-restricted or regulated items on TrixMart:

• Alcohol & Tobacco: Any alcoholic beverages, tobacco products, cigarettes, e-cigarettes, vapes, or related paraphernalia.
• Weapons & Explosives: Firearms, ammunition, tactical knives (excluding kitchen cutlery), explosives, or any item designed to cause bodily harm.
• Pharmaceuticals: Prescription-only medications, illegal drugs, or controlled substances.
• Adult Content: Pornographic material, sexually explicit services, or adult-oriented "novelty" items.
• Gambling: Lottery tickets, betting credits, or any form of organized gambling.
• Regulated Financial Products: Cryptocurrency, stocks, or credit services.

Enforcement: TrixMart reserves the right to immediately suspend any seller account and remove listings found in violation of these restrictions without prior notice.

10. User Eligibility and Age Requirements

By creating an account or using the TrixMart platform, you represent and warrant that:

• Minimum Age: You are at least 18 years of age.
• Contractual Capacity: You have the full legal capacity to enter into a binding contract and are not barred from using the services under applicable laws.
• Parental Supervision: If you are under the age of 18, you may only use TrixMart under the direct supervision of a parent or legal guardian who agrees to be bound by these Terms. However, all financial transactions must be conducted by the parent or guardian.
• Verification: TrixMart reserves the right to request proof of age at any time to ensure compliance with this section.

Contact Us

For any questions regarding these Terms or support requests, please contact us at:
Email: trixmartng@gmail.com
Address: Plot 681, Cadastral Zone C-OO, Research & Institution Area, Jabi Airport Bypass, Abuja FCT, 900001, Nigeria.